At Aly Darlings, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, you may return it for store credit within 30 days of the purchase date, subject to the following conditions:
- Eligibility:
- Returns are accepted for products purchased directly from Aly Darlings online retail store.
- The product must be unused, unworn, and in its original condition with all tags and packaging intact.
- Personalized or customized items may not be eligible for return unless they are defective or damaged upon receipt.
- Return Process:
- To initiate a return, please click Start A Return on the bottom of our home page.
- Provide your order number, a detailed reason for the return, and any relevant supporting information.
- Our customer support team will guide you through the return process and provide you with a return authorization if your return is eligible.
- Please ensure that the product is securely packaged to prevent damage during transit.
- Return Shipping:
- The customer is responsible for the shipping costs associated with the return unless the product is defective or damaged.
- We recommend using a trackable shipping method and obtaining proof of postage for your return shipment.
- Aly Darlings is not responsible for any lost or damaged packages during the return shipping process.
- Refund or Exchange:
- Upon receiving and inspecting the returned product, we will process your Aly Darlings return.
- An e gift-card will be sent to the email on file.
- Timeframe for Refunds:
- Once your return is received and inspected, we will process your refund within 7 business days.
- Exceptions:
- Certain items may be non-returnable, such as intimate apparel, swimwear, earrings, and items marked as final sale. Please check the product description for any specific return restrictions.
- Damaged or Defective Items:
- If you receive a damaged or defective product, please contact our customer support team immediately.
- We may request photographic evidence or other relevant information to assess the issue.
- In such cases, we will provide a prepaid return label or arrange for a replacement, depending on the circumstances.
- Changes to the Return Policy:
- Aly Darlings reserves the right to modify or update this Return Policy at any time without prior notice.
- Any changes to the policy will be effective immediately upon posting on our website.
If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer support team. We are here to help!
Last updated: January 7, 2024
Thank you for shopping at Aly Darlings!
Ship returns to:
Aly Darlings
P O Box 140239
Broken Arrow OK. 74014
If you believe the item you received is damaged please email us within 3 days of receipt. You can provide pictures and a description to: alydarlings2023@gmail.com